Return & exchange policy

Wristlab accepts returns only for genuine, valid issues. We do not accept returns for:

• Change of mind
• Differences in perceived size, color, or fit
• The product appearing different from images online

Valid Reasons for Return

Returns are accepted strictly under the following circumstances:

• Manufacturing Defect - A defect that falls within the brand’s official warranty terms.
• Incorrect Item Delivered - An item different from what was ordered.

Conditions for Return Approval

• For a return to be accepted:
• The request must be made within 7 days of purchase or delivery.
• The product must be unused and in original, brand-new condition.
• All original packaging and materials must be intact, including:
  • Boxes
  • Tags
  • Manuals
  • Warranty card/booklet
  • Accessories
  • Any free gifts included with the purchase
• Items showing any signs of:
  • Wear
  • Scratches
  • Strap use
  • Damage
  • Tampering

will not be accepted.

If a free gift was part of the purchase, it must be returned with the product.

Returns cannot be processed otherwise.

Non-Returnable Items

• Final sale items
• Gift cards
• Auction or bid-based items
• Special order items
• Engraved or personalised products
• Clearance items or items marked NO RETURNS
• Any product showing use, damage, or wear

Return Process

Step 1 — Contact Us

Email info@wristlab.lk or call +94 76 654 0550 with:

• Order number
• Product details
• Reason for return
• Photos/videos (if defect-related)

Step 2 — Pack the Product

Ensure the product is securely packed with all original components.

Damage caused during return transit will void eligibility.

Step 3 — Ship the Product

You will receive instructions for return shipping after approval.

• Return shipping costs must be borne by the customer.
• The customer assumes responsibility for loss or damage during transit.

Step 4 — Inspection & Refund Processing

After receiving the product, Wristlab will inspect it.

If approved, refunds are processed within 7–10 business days.

Refund Eligibility

Refunds will be issued only in the following cases:

• A defective product cannot be repaired or replaced under the brand’s warranty terms.
• Wristlab cannot fulfil the original order due to stock unavailability.
• The wrong item was delivered and a correct replacement is unavailable.

Refunds:

• Are issued to the original payment method
• May take additional time depending on banking/payment provider timelines

Replacement (Not Exchanges)

A replacement is provided only under these conditions:

• The product has a verified manufacturing defect AND a brand-new unit of the same model is available
• The wrong product was delivered AND the correct model is in stock

If a replacement is not available, a refund will be issued.

This is not an exchange option, and replacements are not provided for preference-based reasons.

Contact Us

Wristlab Customer Care

📩 Email: info@wristlab.lk

📞 +94 76 654 0550

We are committed to providing you with a smooth and trustworthy shopping experience.